WKK Insurance Advisors subscribe to the Insurance Brokers Code of Practice and are a member of the Australian Financial Complaints Authority (AFCA). As part of the Code obligations, we are committed to the fair, transparent and timely resolution of disputes.

If you are unhappy with any of our services, please lodge your complaint in writing or contact our Complaints Manager. You can also lodge any alleged breach of the Code with us.

We will acknowledge your complaint in writing and genuinely attempt to resolve your complaint fairly and efficiently within 20 days through our internal disputes resolution system.

Our Complaints Manager contact details are as follows:

Mrs Lisa Keys
WKK Insurance Advisors
03 5229 6008 or lisa@wkkinsurance.com.au

We will keep you informed about how we handle your complaint and provide you with reasons for our decisions. If we require further information to determine or resolve your complaint, then we will inform you of this and agree with you an appropriate time frame, keeping you informed of the progress.

If you remain dissatisfied, you have the right to refer your complaint to the Insurance Broking Division of the Australian Financial Complaints Authority (AFCA) for further consideration and review.

You can contact Australian Financial Complaints Authority (AFCA):

Online: www.afca.org.au
Phone: 1800 931 678

Their address is GPO Box 3, Melbourne VIC 3001.